Knowledge Management


This is a dedicated web page for the standard course on Knowledge Management. The course is designed for BBA/MBA students with a focus on managerial models, implications and issues. A 3 credit hours course designed for 45 lectures in 15 weeks, it takes the audience through a systematic journey in one of the core specialization courses in HRM.


This unit aims to ensure that students acquire a managerial perspective on how to manage knowledge resources in the organizations. Students will develop the ability to integrate the use of KM tools and techniques and practices within variant contexts and to participate in the creation of long-term impact of knowledge acquisition and sharing in line with the business strategy. All managers require a working knowledge of managing knowledge resources for competitive advantage ensuring that investments and business decisions revolving around multiple aspects of knowledge are soundly based and are of benefit to the organization. In addition, an understanding of the KM techniques can be a major factor in improving organizational and personal productivity.  This course provides the participants with an understanding of KM concepts, frameworks, and models for defining business needs,  managing complex KM activities, and describing technical and conceptual compositions of knowledge creation. Learning will be accomplished through lectures, case studies, group presentation, and research.

Upon completion of the course the students will be able to:

Have a general understanding of the importance of KM in the modern world
Beware of the desired approaches and Business challenges
Be familiar with the state of the art research in the area of KM

Understand the legal and ethical dimensions of the knowledge management processes


Course Overview and Requirements

Power Point Slides

Introduction to KM: Definitions, History, Perspectives, Key Terms, Major Debates, Importance and Models

Power Point Slides

KM Cycle: Why KM Cycle, KM as a process, WIGG, SECI and Others

Power Point Slides

KM Models: Why a comprehensive and holistic approach, KM as an integrated business concept,  4 selective models of KM, DFO & SECI  by Nonaka

Power Point Slides

KM Processes: Knowledge Capture – Importance and Need – Challenges of capturing the Tacit knowledge, Knowledge Codification – Techniques and Methods – Knowledge Maps, Taxonomies and Decision Trees

Power Point Slides

KM Processes: Knowledge Sharing  – Importance and Need – Challenges of Sharing the Tacit knowledge, Role and Scope of Communities of Practice – Dynamics and Development of CoPs – CoPs and Knowledge Management Practices – Examples and Articles

Power Point Slides

Featured Instructor

Farhan Mir

Course Features

Systematic progression through the concepts of KM
Case study approach using scenarios and examples from top international firms
Local case studies and examples to contextualize the themes based on local situations
Practical assignments and activities to invoke learning
In class and online discussions to bring on surface key issues, controversies and hot debates

Assignments & Projects

This section is dedicated to the major assignments and projects in this course. The assignments and projects build up the important percentage of the assessment as the students are required to translate the learning from the course contents to practical scenarios and develop understanding on the managerial implications.

Assignment 1

Major Projects

Case Study Presentations

A Group task using the standard case study approach, students need to demonstrate understanding on the evolutionary developments in a selected organization


Students need to develop a proper case study using the case study development guidelines

Case Study Presentation Guidelines

Eventually will present their findings in the shape of a Presentation in front of the class or classes on Multimedia
Assignment Details

Students in groups of 8-10 will be assigned an organization (Preferably local organization)
Case should be developed on one of the topics of Human Resource Management in the Selected Organization
Students need to submit both Hard (Printed) and Soft copies (Computer files) of the Case itself and that of the PowerPoint Presentation
This is day 1 so you can start working now!
I will myself present at least one Case Study well before the presentation schedule so that you people have an idea

Listed Topics and Example Case Studies


Due Date:

Submission of proposals in the first week right after the Mid term exams
Presentation will start in the 4th week after Mid term exams

Past Case Studies

Career Development at Mobilink 

Recruitment and Selection at CCPBL

HRIS at Shell Pakistan